Microsoft Dynamics CRM 4
Microsoft Dynamics CRM provides flexible and familiar business software that enables organisations to improve management of the customer lifecycle through service delivery, sales performance and marketing efficiency.
Microsoft Dynamics CRM 4 from PREACT is a fully integrated customer relationship management (CRM) system that fits the unique needs of individual businesses and gives them the flexibility to adapt over time as people, priorities and infrastructures change.
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With tools to enhance sales, marketing and customer service processes as well as native Outlook integration Microsoft Dynamics CRM is a highly versatile and affordable solution.
Works the way you do - the right user experience for every job function
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Get started quickly using the familiar Microsoft Outlook interface for fast user adoption and minimal training
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Empower users to work with tools they already know like MS Word and MS Excel to create their own dashboards, preferences and workflows with wizard based tools
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Role based access to CRM data online and offline so people only access the information they need and the way they want it
Works the way your business does - configures quickly to meet individual business needs
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Works the way technology should - deploys quickly & works with existing IT assets
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Achieve a fast return with industry standard technology that's built on performance enhanced platform and has few elements to deploy and maintain
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Protect IT investments with flexible CRM platform that doesn't lock you into a specific deployment method and is easy to upgrade, move and extend
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Connect to other technologies with in built integration between internal and external systems to reduce operational costs and provide fast access
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With Dynamics CRM v4, Microsoft went from nowhere to CRM market leader in only two years. Source: Info-Tech Research Group
Microsoft Dynamics CRM is ranked as an industry leader by Gartner and Forrester Research with both organisations citing the strength of the product and its development stategy.
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Microsoft Dynamics CRM from Preact
As an independent CRM vendor with over 15 years expertise, Preact offer pre-sales advice and help clients implement and achieve results with their CRM software. We complete over 150 CRM projects each year for businesses in numerous industries with varying sized deployments from 1 to 200+ users.
Our recent CRM projects have included implementations for John Lewis Plc, ThomsonLocal.com, Scottish & Southern Energy & Cranfield University.
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Our CRM Fusion service makes it easier & more affordable to get started with Dynamics CRM by combining phone support with up to 10 hours of CRM consultancy every month that can be utilised to phase the implementation of a Microsoft Dynamics CRM project. READ MORE
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Microsoft Dynamics CRM Overview
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Interaction management - use the familiar Microsoft Office interface to interact with customers and other business contacts to ensure fast user adoption and minimal training.
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Manage any relationship - anything relationship management (xRM) manages all processes & relationships structures including one:one, one:many and even different types of relationship like buyers, partners, agents and custom entities.
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Actionable business intelligence - empower all CRM users with visible reporting and analytics that deliver rich business insight that can be acted on for proactive, nimble decision making.
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Configurable business processes - customise MS Dynamics CRM to fit the needs of your business with process automation and workflows that enforce consistency and streamline processes.
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360 degree customer view - connect everyone to a single source of customer data including integration with external systems for a complete client view that everyone can use to drive profitable interactions.
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Flexible access - access CRM from a combination of Microsoft Outlook, web browser and mobile device. Log-on in real time or work offline and synchronise updates.
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MS DYNAMICS
CRM VIDEOS
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Online demonstrations
Customer case studies
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Marketing Automation
End-to-end management of marketing activities to rapidly launch new products and offers, determine the right marketing mix and measure the marketing impact on the bottom line. MORE
Service & Support
Microsoft Dynamics CRM complete service management for contact centres improves customer satisfaction, drives user productivity and helps them to sell to existing customers as part of the natural service interaction. MORE
Sales Force Automation
Productive sales management functionality to apply best practice throughout sales teams, forecast revenue, cut the cost of selling and automate processes to give people more time to sell. MORE
Business Analytics
Microsoft Dynamics CRM out-of-the-box business intelligence tools and real-time reports help managers gain greater visibility into business performance, identify trends, analyse data in new ways and proactively take action. Extended business intelligence is available with Zap Analytics.
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