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Deliver outstanding customer service. Share complete contact information from one place to help staff respond to customer enquiries. Service management tools track urgent and priority requests to ensure issues are swiftly resolved.
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Gain better business insight. In built reports give managers real-time statistics to assess individual and team performance for informed business insight. GoldMine is also supplied with Crystal Reports software for in depth analysis. |
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Automate workflows. Minimise manual and repetitive tasks by applying greater sophistication to processes and communications by automating workflows.
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Integrate systems. GoldMine can be linked with back-office databases enabling users to view, edit and search complete relationship data from one interface.
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Sales automation. Business opportunities can be tracked through each selling stage to streamline the sales process. Automated lead allocation, pipeline tracking and sales forecast reporting enable greater sophistication to be applied to sales activities.
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Send personalised communications. GoldMine help businesses to segment their customers enabling them to send relevant and personalised communications.
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Project management. Completed sales can be converted to projects enabling project managers to monitor the delivery of each phase.
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Improve user productivity. GoldMine helps everyone manage their working day effectively. Schedule tasks and time critical work and use activity lists and calendar displays to keep on top of workflows.
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Telemarketing call scripting. Scripts can be written to guide telemarketing agents through the questions they need to ask to identify preferences and spot sales opportunities. All the data captured can be logged against the corresponding contact record.
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Concurrent licences. Flexible concurrent licensing means only the maximum number of simultaneous users need to be licensed thereby keeping down the cost of licensing.
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