Web accessibility. As a fully web based system, Sage CRM connects everyone to a single database wherever they work to improve communication & develop better processes.

Customer service automation. Full relationship detail enables staff to increase customer focus, take a more proactive approach & deliver a personalised service. SLA support, case escalation & CRM knowledgebase help lower service costs & increase client retention.

Specialist marketing tools. Complete contact detail enables marketers to build precise lists for better targeted campaigns. All campaign responses are tracked to specific marketing activities to identify marketing returns & carry out accurate cost vs. payback analysis.

Business analytics. With everyone connected to a single database any aspect of business performance can be assessed on-demand through interactive dashboards & live CRM reports for the basis of sound decision making.

Fully tailored for each business. Virtually any part of Sage CRM can be customised to adapt to business practices including workflows, automated processes, entities & security protocols.

Rich personalised user experience. With simply point and click logic Sage CRM is easily accessible to new users. Training videos, tips & customised coaching help everyone master CRM. Personalised role based dashboards enable users to manage critical data from a single screen.

Fast Implementation with rapid ROI. As a fully web based package Sage CRM is quickly deployed to teams enabling a rapid return to be achieved. By emphasizing focus on customers & ease of use Sage CRM revolutionises processes enabling bottom line improvements to be typically made in just matter of weeks.

Proven technology. A multiple award winning solution & listed by Gartner in the Magic Quadrant for sales force automation since 2003. Sage CRM has been implemented to businesses across 30 countries for over 10 years.

• Sage CRM is available in STANDARD and ADVANCED editions. The Advanced edition includes extended service management and marketing campaign functionality.
• Flexible licence options for named user basis and concurrent licensing (licences shared with multiple users).
• Volume licence discounts that increase as you add more users.
• Sage CRM can be purchased in singular rather than banded user prices so users aren't forced to buy more licences than they immediately need.
• Sage CRM is an advanced Customer Relationship Management system and implementation is consultancy led to configure the software to each business requirement. As a result this is not an off-the-shelf solution.
• As an advanced CRM application, it is not suited for every organisation. Businesses that require entry level CRM software may find ACT! or GoldMine a more effective solution.

Similar functionality is available through an alternative hosted solution, SageCRM.com. This is aimed at organisations without the IT infrastructure to support Sage CRM and require only basic database customisation.